Refund policy

60-day change-of-mind returns

If you are not satisfied with your purchase, contact us within 60 days of delivery to request a return. Return the product in good physical condition to receive a refund of the price paid for the returned product.

How to request a return

Email support@cushivatravel.com with your order number, the name used for the order, the product you wish to return and the reason for your request. We will provide return instructions and the appropriate return address. Please contact us before sending anything; the business address below is not an automatic return authorisation.

For change-of-mind returns, you pay the return postage. Keep your postage receipt and tracking details. Once the return arrives, we will check its condition and confirm the refund outcome by email.

Refunds and exchanges

Approved refunds are sent to the original payment method. Your payment provider determines when the credit appears. If you are waiting for an approved refund, check the confirmation email and your account, then contact us with your order number so we can investigate. For an exchange request, contact us before returning the product so we can explain the available options.

Damaged, incorrect or faulty products

Contact us as soon as you discover a problem and include a description and, where helpful, a photograph. We will assess the issue and explain the next steps, including any return arrangements. Damage caused by misuse does not qualify for the voluntary change-of-mind offer. This does not restrict any remedy that the law requires.

Your consumer rights

Our products come with consumer guarantees under the Australian Consumer Law where it applies. These rights are additional to our voluntary change-of-mind offer and cannot be excluded by this policy. If a product is faulty, unsafe or not as described, contact us for the remedy required by law. The 60-day change-of-mind period does not limit those rights.

Contact

Cushiva Travel
DELFTORA VENTURES LLC
771 S KIRKMAN RD, SUITE 106 ORLANDO, FL, 32811
Email: support@cushivatravel.com